work

Escalate To Regulator

 

FOS - Financial Ombudsman Service.

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

FOS Complaints Portal - CLICK.

FOS Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

Proceed To FOS.

FSCS - Financial Services Compensation Scheme.

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and report/s.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

FSCS Complaints Portal - CLICK.

FSCS Contact Us Page: CLICK.

OCC Support support@occai.zendesk.com

Proceed To FSCS.

UTILITIES - Ombudsman Services.

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and report/s.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

OS Complaints Portal - CLICK.

OS Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

Proceed To OS

OFCOM - The Office Of Communications.

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

OFCOM Complaints Portal - CLICK.

OFCOM Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

Proceed To OFCOM.

CCW - CC Water (England & Wales).

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

CCW Complaints Portal - CLICK.

CCW Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

Proceed To CCW.

Utility Regulator For (Northern Ireland)

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

UR Complaints Portal - CLICK.

UR Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

Proceed To UR.

WICS - Water Commission Scotland

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

WICS Complaints Portal - CLICK.

WICS Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

Proceed To WICS.

Scottish Public Services Ombudsmen (SPS0)

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

SPSO Complaints Portal - CLICK.

SPSO Contact Email/Adress: CLICK.

OCC Support support@occai.zendesk.com

PROCEED TO SPSO

Local Government & Social Care Ombudsmen

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

LGO Complaints Portal - CLICK.

LGO Contact Us Page: CLICK.

OCC Support support@occai.zendesk.com

Proceed To LGO